Well-prepared transition plans will be of little value unless there is commitment to act upon the plans and to determine whether the goals are being achieved. We guide the major changes which have been made through the service transition process, provide the resources, prioritize and coordinate, so that multiple transition action items can be managed at the same time.
Learn MoreKnowledge Transfer, often also called the discovery phase, is the process where we define the required knowledge, classifies it, assign an owner to each item and tracks its progress. The action of transferring knowledge is obviously the most important step. This is followed by a review and sign-off by the receiving team and the project subject matter expert.
Learn MoreIn the Production phase, we mainly focus on the Implementation of the project, optimization including the reduced cost and risk factors. It also involves various testing for efficient deployment of the project with an ongoing support to make the transition successful. In other words, keep the system running smoothly and show end-users how to use it.
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