Knowledge Transfer
Knowledge transfer is a well-defined process of capturing and storing employees’ valuable knowledge on a centralized platform, so it can be easily accessed by everyone in your organization. Regardless of who leaves and who joins, the knowledge employees gain in their tenure stays with you forever.
This central source of information eliminates the hassle of digging through emails, documents, and drives, and is more focused on improving workforce productivity. During the knowledge transfer phase, it is of vital importance to have weekly assessments and follow-ups.
The Knowledge Management Assessment is a systematic analysis of your organization's current knowledge management capabilities. It assesses your current performance against world-class practice and identifies critical areas for applying knowledge management.
Why and when?
The Knowledge Management Assessment provides a diagnosis of your current practices and a benchmark for improvement. Typical situations where it has proved useful are:
- At the start of a knowledge initiative e.g. following the creation of a knowledge team or teams
- Following a corporate restructuring or strategic review
- After an initial phase of knowledge management activities where the benefits anticipated have not materialized
- During the integration phase of a merger or joint venture, where an overview of relevant capabilities is required
- For an annual independent review of an existing knowledge program
Benefits
As a result of our Knowledge Management Assessment, you will typically achieve the following benefits:
- A better understanding of the scope of a successful knowledge initiative
- Insights into world-class knowledge management practice
- Identification of your existing activities that are good exemplars of KM practice
- An independent evaluation of the capability and quality of your existing KM activities
- Identification of opportunities to exploit organizational knowledge
- A clear indication of areas needing management attention.
Our proven approach is based on:
- Our in-depth understanding of the best knowledge initiatives world-wide
- An integrated approach that considers business strategy, technology, human and organizational factors
- Use of appropriate methods, tools and techniques
- Access to a world-wide network of knowledge specialists
- Excellent analysis and communications skills
- Proven experience in developing KM strategies
What can we do for your organization?
A Knowledge Management Assessment is often carried out in conjunction with a Knowledge Inventory or as part of a wider Knowledge Strategy Development. Frequently our Knowledge Management in Practice Workshop provides an effective way of gathering information and ascertaining perspectives.
Typical activities include:
- Interviews with a cross-section of staff
- Diagnostic questionnaires and analysis
- Observation of activities and meetings
- Meetings with knowledge management team members
- Document review and analysis
How do we deliver?
Deliverables are tailored to client's requirements but typically include the following:
- Customized Assessment Questionnaires (more extensive versions of the Know-All assessment tool)
- Briefing notes and guidelines on core Knowledge Management practices
- An Assessment 'radar chart', with sub-sets split by function, business, geography etc. as required
- Analysis and Report, including executive summary
- An Executive Presentation of the results.